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Frequently Asked Questions – OLD

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Frequently Asked Questions


  • What is your cancellation policy?

    For our monthly subscribers, you can cancel at any time and we will not charge your card again. No questions asked!

    Please see this short demo on how to easily cancel your membership.

  • Can we try it first? What about refunds?

    Yes! We encourage you to take advantage of our FREE 14-Day Trial. Additionally, once your membership is activated, you can rest easy knowing that you are covered by our 60-day money back guarantee. You will receive a full refund if you cancel during this period. We have a monthly fee charge after that depending on the amount of users in your company or organization. If you cancel before your billing date each month your credit card won’t be charged again for any subsequent months (refunds will not be issued if you do not cancel within 60 days).

  • What is your refund policy?

    We offer no-questions-asked refunds to all customers within 60 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

  • Are there any specific applications or hardware I need to have before I can use IRS Solutions?

    There are no specific hardware requirements. All you need is Internet access with a compatible browser such as Firefox, Chrome, Internet Explorer or Safari.

  • What about privacy, security, and confidentiality?

    First and foremost we take privacy of our clients very seriously. Protection of taxpayer’s sensitive data is very important. We host the data through Amazon Web Servers here in the United States. The data is encrypted, and we use SSL – secure socket layer encryption which gives us the green bar in your browser, and https: so that you know when you have a secure connection. Your project site is password protected and we will not sell or share your information or any data you enter. No one will be able to access your data unless you grant permission

  • Do you store e-services usernames & passwords?

    No, we do not store your IRS e-services usernames and passwords. When you access our IRS transcript tool, you will need to enter your username and password as well as a pin sent to you by the IRS via a text message or the IRS2Go app each time you access the software. We take security and privacy of both you and your clients very seriously. Also, the IRS now requires you to notify your clients if you plan to use our service to download IRS transcripts. There are new check boxes on the Form 2848(power of attorney) and Form 8821(tax information authorization) that you will need to have your clients check before accessing their transcripts through a third party service provider such as us.

  • I signed up, but cannot log in, help!

    When you first subscribe it is necessary for you to log out and then log back it to the program to gain access.  Go to the homepage and select logout under the member login box.  If you are logged in it will say your username.


    Go to the top tab where it says your name and hover your mouse over it and select log out.  Then when you log back in you will be automatically redirected to the software control center.

    If you have issues with your login try the reset button or give us a call.

  • Can we run IRS Solutions on our own servers?

    IRS Solutions is a web-based, hosted service. We own the software, and license it to you.

  • How can I reset an expired or forgotten password?

    Reset your password here – Reset password

  • Can I get my data out if I want to discontinue using IRS Solutions?

    Yes, you can easily export all your data at any time. If you’re unhappy with the service, no hard feelings! You will be able to cancel your account at any time. We’ll do everything we can to make the transition away from our application a pleasant one.

  • What IRS forms are included?

    Individual Forms

    Form 12153 – Request for a CDP or Hearing
    Form 12277 – Application for Lien Withdrawal
    Form 13711 – Request for Appeal of Offer in Compromise
    Form 13844 – Application For Reduced User Fee For Installment Agreements
    Form 14017 – Application for Fast Track Settlement
    Form 2848 – Power of Attorney
    Form 433-A – Collection Information Statement
    Form 433-A (OIC) – Collection Information Statement
    Form 433-D – Direct Debit Installment Agreement
    Form 433-F – Collection Information Statement
    Form 656 –  Offer in Compromise
    Form 656-L – Offer in Compromise (Doubt as to Liability)
    Form 843 – Claim for Refund and Request for Abatement
    Form 8821 – Tax Information Authorization
    Form 911 – Request for Taxpayer Advocate Service Assistance
    Form 9423 – Collection Appeal Request
    Form 9465 – Installment Agreement Request

    Business Forms

    Form 12153 – Request for a CDP
    Form 12277 – Lien Withdrawal
    Form 13711 – Appeal of Offer in Compromise
    Form 13844 – Reduced Fee For Installment Agreements
    Form 14017 – Fast Track Settlement
    Form 2848 – Power of Attorney
    Form 433-B – Collection Information Statement
    Form 433-B (OIC) – Collection Information Statement
    Form 433-D – Direct Debit Installment Agreement
    Form 656 – Offer in Compromise
    Form 656-L – Offer in Compromise (Doubt as to Liability)
    Form 843 – Claim for Refund and Request for Abatement
    Form 8821 – Tax Information Authorization
    Form 911 – Request for Taxpayer Advocate Service Assistance
    Form 9423 – Collection Appeal Request
    And More forms are on the way…

  • What if I have more questions?

    Feel free to contact us here – Contact Us.

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