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Suzanne Stone
Co-Founder and President
Suzanne keeps teams, processes, and priorities aligned, helping IRS Solutions stay steady and responsive as the company grows. A Utah State University graduate, Suzanne brings 35 years of experience in systems implementation and testing, and operational organization, along with a career built on strong relationships.
She works closely with members to understand their needs and leads with trust, availability, and day-to-day consistency, the foundations of support that members can count on.
If I Had a Superpower:
“I’d become invisible at will. Then I’d slip into the IRS offices and finally learn why the CAF unit takes so long, where requests go when they disappear, and why the IRS keeps changing transcript formatting.”
Thanks for Coming to My TED Talk for Tax Pros. I Call It:
The Human Edge – How to Build Business Relationships with People-First Customer Service
When I’m Away from My Desk, You Can Find Me:
- Hiking in beautiful California
- Patiently doing jigsaw puzzles
- Binge watching the latest buzz-worthy TV series
- Walking the dogs with David
Latest Insights from Suzanne:
7 Tax Resolution Software Tools to Impress Clients and How IRS Solutions Delivers Them
You’ve got dozens of clients, all with different needs, and you need the best tax resolution software tools to manage them efficiently. Many financial and
5 Tips for Faster, Easier, Better Tax Resolution Client Onboarding
Make tax resolution client onboarding faster, easier, and less stressful with our 5 tips so you can focus your time and energy on creating successful resolution outcomes.
What to Say to a Client (and When to Say It): A Tax Resolution Communication Guide
When clients understand what will happen next, what may take time, and when they should or should not worry, they become steadier partners in their own case.