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“When our members are confident that we have their back, they can focus on serving their clients, knowing they have a trusted partner standing behind them.”
Tyler Stone
Technical Support Analyst
Following two Associate Degrees in Computer Science and Philosophy from College of the Canyons, Tyler is completing a Bachelor of Science in Computer Science with a minor in Philosophy at California State University, Northridge. Committed to ensuring that IRS Solutions members are able to use the software quickly and effectively with a minimal learning curve, Tyler sees the role as much more than answering questions or solving technical issues.
It’s about being the person members know they can rely on when they need help the most.
If I Had a Superpower:
“I’d have a sixth sense for what members are trying to do. I’d know what they’re seeing, thinking, and working toward the moment they opened the software — no explanation needed.”
Thanks for Coming to My TED Talk for Tax Pros. I Call It:
Turning Confusion Into Confidence – Lessons from Thousands of Support Calls
When I’m Away from My Desk, You Can Find Me:
- Hiking in and around the mountains where I live
- Reading sci-fi and philosophy books